Home > pre-sale
pre-sale
Customer inquiry (1. Check what kind of products you need . 2. Send all information and requirements to us . ) → Reply ( 1. Reply by email . 2. IM applications: WhatsApp , Skype , Wechat , Linkedin , Facebook , Twitter ) → Design ( 1.According customer design scheme . 2. According to the customer provides the data, our engineers are responsible for the design ) → Preparation before placing order ( 1. Confirm quotation . 2. Draft Proforma Invoice and Contract ) → Confirm order ( 1. Confirm payment terms . 2. Lead time . 3. Goods Certificate ) → Production ( Refer to the Confirmed Design drawings ) → Quality ( 1. Quality inspection . 2. ISO Certifications ) → Shipments ( 1. Balance confirmation . 2. Packing . 3. Label the marks . 4. Confirm the consignee information . 5. Contact the logistics and arrange the delivery ) → Logistics tracking ( 1. Follow up the tracking information and inform the customers . 2. Send all documents of customs clearance. 3. Confirm the goods has been received . ) → Installation ( 1. Send the installation details to customers . 2. Providing 24h online installation service . ) → Customer feedback ( 1. Send Usage for the record table to customers . 2. Timely feedback the customer evaluation . 3.Feedback to the company, specify the improvement plan . ) → Further cooperation ( 1. After sale service provided , quick response with 24h*7d . 2. New products recommended . 3. Latest sales promotions and order discount informed . )